AU Service Desk Support Engineer (WFH)

Responsibilities:

• Provide support, for Microsoft centric technologies and core business applications to both internal business units and customers; including but not limited to Windows Desktops and Servers, Exchange and Microsoft Teams.
• Configuration, setup and support for Networks
• Management of Office 365 security including Entra, Defender for Office 365 and Defender for Endpoint
• Provide Administrative support including Office 365, server and workstations.
• Coordinate third party product support and work with external vendors where necessary.
• Support internal business IT systems and infrastructure.
• Work closely with the greater IT department and stakeholders to support change requests, updates and/or agreed stages.
• Basic troubleshooting and familiarity with networking infrastructure.

Requirements:

• Minimum 3 years of IT Service Desk Experience with a managed service provider.
• Experience with Microsoft Office 365 platform essential.
• Minimum 2 years’ demonstrated experience with network support, diagnostics and troubleshooting physical and virtual networks.
• Minimum 2 years’ experience working with Microsoft 365 Security
• Competent in time management.
• Ability to work under pressure.
• Experience in customer engagement.
• Prior experience working in an MSP environment.
• Presentation skills.
• CCNA Certification desirable.
• Relevant Microsoft Certification e.g. MCSA Office 365 desirable.
• ITIL desirable.
• High Attention to details.
• Excellent communication and interpersonal skills.

Schedule: Monday to Friday, AU (7:00 AM to 3:00 PM MNL)
Work Arrangement: Work From Home
  
Join Frontline Accounting and be part of our team to Embrace the Future Ahead: Where Possibilities Begin!