AU Bookkeeper Admin (Onsite)
Philippines
Permanent / Full Time
Description
This role provides essential support across accounting, administration, bookkeeping, and member/client services. Responsibilities include maintaining accurate financial and database records, processing payments and reconciliations, supporting event and membership operations, and ensuring a high-quality service experience.
Key Responsibilities
Financial & Bookkeeping Support
- Maintain accurate financial records (invoices, journal entries, AP/AR).
- Process credit card and EFT payments and enter transactions into internal systems (e.g., iMIS).
- Complete daily bank reconciliation and batch reconciliation activities.
- Provide financial reporting support and assist with AR follow-ups, particularly for events.
Database & Records Management
- Update and maintain accurate member/client data in systems such as iMIS.
- Conduct data integrity checks, including duplicate cleanup and correcting missing details.
- Manage structured digital and physical filing systems.
Member / Client & Event Support
- Assist with manual and bulk event registrations and support membership renewals and declarations.
- Support event and education operations, including enforcing payment-before-registration
requirements. - Liaise with clients/members to gather information and resolve account discrepancies.
General Administration
- Respond to phone and email enquiries professionally and promptly.
- Provide general office administration and archiving support.
Requirements
- Ability to learn and use systems such as iMIS and accounting software (Xero/MYOB/QuickBooks).
- Intermediate Microsoft Word and Excel skills.
- Good understanding of bookkeeping fundamentals and accounting principles.
- Minimum 1 year relevant experience in bookkeeping or accounts administration.
- Bachelor's degree in Accounting or related field (preferred).
- High attention to detail in data entry and financial processing.
- Strong written and verbal communication skills.
- Ability to work independently, manage competing tasks, and remain composed under pressure.
Key Performance Indicators (KPIs)
- Daily Payment Entry Accuracy: 98-100% accuracy of all credit card/EFT entries into systems.
- Batch Close Timeliness: Daily batches closed and reconciled within 1 business day.
- Bank Reconciliation Completion: Reconciliations completed within 2 working days of period end.
- AR Follow-up Compliance: 100% follow-up of outstanding invoices within 5 business days.
- Data Accuracy Score: Maintain <1% duplicate or incomplete records.
- Record Update Timeliness: All member/client updates completed within 24-48 hours.
- Registration Processing SLA: Manual registrations processed within 1 business day; bulk within 2.
- Service Response Time: Respond to enquiries within 1 business day.
- Event Payment Compliance: 100% enforcement of payment-before-registration policy.
- Document Filing Completion: Filing updated within 2 days of receipt.
- Inbox & Ticket Resolution: Items resolved or triaged within 24 hours.
Location: Global One Building, Eastwood, Libis, Quezon City
Schedule: Monday to Friday, AU (7:00 AM to 3:00 PM MNL)
Work Arrangement: Onsite
Join Frontline Accounting and be part of our team to Embrace the Future Ahead: Where Possibilities Begin!
