AU Administrative Assistant (Onsite)

We are looking for a highly organized and proactive Administrative Assistant to support our Australian client. This role is responsible for assisting with a variety of administrative tasks, including managing correspondence and providing exceptional customer service, managing high-volume inbound customer requests, performing shipment tracking across various portals, and supporting daily operational workflows.
 
Duties and Responsibilities:

• Perform general administrative duties such as managing correspondence and handling email communications.
• Respond to client inquiries and provide exceptional customer service.
• Liaise and communicate effectively with clients and suppliers (carriers).
• Manage and maintain accurate documents, consignment notes, ticket notes, and spreadsheet data.
• Assist in preparing reports, presentations, and other documentation.
• Support team members with administrative tasks as needed.
• Assist in identifying and escalating freight issues early to the onshore team.

  Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree
• At least 2 years of working experience in the related field is required for this position
• Proficient in using Microsoft Office Suite (Word, Excel, and PowerPoint)
• Familiarity in ticketing systems is favorable (e.g. Freshdesk or similar)
• Experience in Logistics / transport systems (preferred but not required)
• Ability to learn multiple systems (Machship and carrier portals)
• Familiarity with the accounting industry and knowledge of basic accounting principles is a plus)
• Exceptional organizational and time management skills
• Attention to detail and high level of accuracy in work
• Resilient and able to work under pressure
• Excellent communication and interpersonal skills
• English speaking is a must (phone use will be required)

Location: Global One Building, Eastwood, Libis, Quezon City
Schedule: Monday to Friday, AU Shift (7:00 AM to 4:00 PM MNL)
Work Arrangement: Onsite everyday
 
Join Frontline Accounting and be part of our team to Embrace the Future Ahead: Where Possibilities Begin!