AU Administrative Assistant (WFH with Quarterly Onsite)

We are seeking a professional, confident, and highly organised Administrative Assistant to join our growing team. This is a client-focused role that requires exceptional communication skills, particularly over the phone and via email.

The successful candidate will be responsible for managing inbound and outbound calls, corresponding directly with clients, supporting a range
of administrative functions, and contributing to the smooth day-to-day operation of the practice.

This role requires someone who is comfortable working autonomously, can communicate professionally and confidently with clients, and takes ownership of tasks from commencement through to completion. Strong spoken and written English skills are essential, as the role involves regular client communication, document preparation, appointment scheduling, and coordination of internal processes.
 
Key Responsibilities

Client Communication & Relationship Management

• Manage inbound and outbound telephone calls in a professional and courteous manner, adhering to internal phone etiquette and procedures.
• Serve as a key point of contact for clients via phone and email.
• Correspond confidently and independently with clients regarding appointments, documentation requirements, and general enquiries.
• Build positive client relationships through exceptional customer service and communication.
• Follow up with clients to obtain information, provide updates, and ensure outstanding matters are resolved promptly.
• Maintain accurate notes and records of all client interactions.

Administrative Support

• Provide comprehensive administrative support to your team and the wider practice.
• Manage a variety of internal administrative tasks and workflows.
• Coordinate, prepare, and collate client documentation accurately and within required timeframes.
• Review documentation for completeness and liaise with clients where additional information is required.
• Maintain client records, databases, and filing systems.
• Assist with document management, data entry, and record-keeping.
• Support process improvements and contribute to efficient office operations.

Appointment Scheduling & Coordination

• Schedule appointments and manage calendars.
• Confirm appointments and communicate with clients regarding booking requirements.
• Coordinate follow-ups and maintain appointment schedules.
• Assist in managing workflow priorities to ensure deadlines are met.

Team Support

• Actively contribute as a collaborative member of the administration team.
• Support colleagues and assist with workload management.
• Demonstrate flexibility and a willingness to assist across various areas of the practice.
• Contribute to a positive, professional, and team-oriented workplace culture.

Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree
• At least 1 year of working experience in the related field is required for this position
• Must have proven experience in a role involving substantial telephone communication
• Experience working in a call centre is an advantage but not required
• Proficient in using Microsoft Office Suite (Word, Excel, and PowerPoint)
• Familiarity with the accounting industry and knowledge of basic accounting principles is a plus
• Exceptional organizational and time management skills
• Attention to detail and high level of accuracy in work
• Resilient and able to work under pressure
• Excellent communication and interpersonal skills
• Must have a stable internet connection for a work-from-home arrangement. The designated work area must be in a private room, separate from shared spaces used by other household members.

Schedule: Monday to Friday, AU (7:00 AM to 3:00 PM MNL)
Work Arrangement: Temporary WFH (Must be willing to report to the office for quarterly training)
 
Join Frontline Accounting and be part of our team to Embrace the Future Ahead: Where Possibilities Begin!